Privacy Policy.

Last updated: January 2025

Who we are

Munch Now Ltd operates the website munch-now.com and provides weekly meal prep subscription services across the UK. When we refer to "Munch Now", "we", "our" or "us" in this policy, we mean Munch Now Ltd.

We are committed to protecting your personal information and being transparent about what data we collect and how we use it. This policy explains your rights and how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

We collect information you provide directly to us when you:

• Subscribe to a weekly meal plan
• Create an account or manage your subscription
• Fill in a contact or creator application form
• Sign up for promotional emails or discount codes
• Contact us through Instagram or by email

This information may include your name, email address, delivery address, phone number, payment details (processed securely by Airwallex), dietary preferences and fitness goals.

We also collect certain technical information automatically when you use our website, including your IP address, browser type, pages visited and how you interact with the site. This helps us improve the website and understand how people use it.

How we use your information

We use the information we collect to:

• Process and manage your weekly meal subscription
• Deliver your meals to the correct address at the right time
• Send you order confirmations, delivery updates and receipts
• Manage your subscription through your customer portal
• Respond to your questions and support requests
• Send you promotional communications where you have opted in
• Improve our website, meals and service offering
• Meet our legal and regulatory obligations

Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance: to fulfil your subscription and deliver your meals
• Legitimate interests: to improve our service and communicate with customers
• Consent: for marketing communications where you have opted in
• Legal obligation: where required by law

Payment processing

All payment processing is handled securely by Airwallex. We do not store your full card details on our systems. Airwallex is a PCI DSS compliant payment processor. You can review Airwallex's privacy policy at airwallex.com/uk/privacy-policy.

Sharing your information

We do not sell your personal data to third parties. We may share your data with trusted service providers who help us operate our business, including:

• Airwallex for payment processing and subscription management
• Netlify for website hosting and form handling
• Delivery partners for getting your meals to your door
• Email service providers for transactional and marketing emails

All third party providers are required to handle your data securely and in accordance with our instructions and applicable data protection law.

Data retention

We retain your personal data for as long as your account is active or as needed to provide our services. When your subscription ends, we may retain certain data for up to 7 years to meet our legal and accounting obligations. After that period, your data is securely deleted.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing
• Data portability in a machine readable format
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us via Instagram @munchnow_uk or through our contact page. We will respond within 30 days.

Cookies

We use essential cookies to make the website function correctly. We may also use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Changes to this policy

We may update this policy from time to time. We will notify subscribers of any significant changes by email and update the date at the top of this page. Continued use of our service after changes take effect constitutes your acceptance of the updated policy.

Contact us

If you have questions about this privacy policy or how we handle your data, please get in touch via our contact page or DM us on Instagram @munchnow_uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.